If I could rate a 0 I would. Manager was rude to me, kept interrupting me and then hung up on me.
Working with the public myself I know the importance of good relations with customers. I've never been a member of Cumberland Valley RECC and needed to set up an account. When I called the office, I have to say I was very impressed with Lara, the representative I spoke with in the Harlan branch office. She was very knowledgeable and went above and beyond by offering information and walking me through the process of setting up my account. You are definitely an asset to your organization. Thank you Lara.
Terrible, terrible, terrible service. Power goes out at least twice a week for hours at a time. They just don't know how to keep the lights on at people's houses, if it rains even slightly the power goes out. And when it goes out, they turn off their phone line so you can't get through to them. The most unprofessional "business" that I've ever seen. It's the worst electric company that I've ever dealt with. The ONLY reason we have service with them is because there are no other electricity companies in my area. This company is the WORST of the worst, and if you have any other option for power what so ever please do so because having electricity in your home will be few far and between with these people.
Needed to pay my mother's bill. I did not have the account number and she was in the hospital. They would not look it up so that I could pay it. Very rude and condescending.
customer service is appalling i have never talked to one nice person in that office terrible people
Cumberland Valley Electric is a US Electrician based in Gray, Kentucky. Cumberland Valley Electric is located at 6219 Old Hwy 25, Gray, KY 40734, USA.
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